Terms and Conditions

Terms and Conditions

Hill's takes care to respect the privacy of its on-line visitors. Our privacy policy is outlined below. As the technology of the Internet changes, this policy may also change. Any change will be promptly reported in these pages.

WHAT INFORMATION DO WE COLLECT? WHAT DO WE DO WITH IT?

Information that can identify an on-line visitor is collected only when voluntarily offered. Except as specifically stated herein and where an on-line visitor’s consent has been obtained for another purpose, we collect identifiable information only to respond to our visitors' questions about our Company and its products and services, to mail out Company literature, e.g., brochures, or to contact the winners of contests or promotions. We don't use your e-mail address and/or other personal information for any purpose other than responding to your request or message, save as specifically stated herein and where an on-line visitor’s consent has been obtained for another purpose. We don't use it internally, and we don't share it with anyone outside the Hill's group of related companies, other than as specifically set forth herein. There may be occasions where Hill’s will in its sole discretion, share certain pet stories provided to it from time to time on this site, from an on-line visitor (which may include the on-line user’s name, pet name and/or location). Such disclosure will not occur unless the consent of the relevant on-line visitor has been duly provided to Hill’s, in accordance with the consent and on-line testimonial release section below.

When you visit our site, we automatically log your IP address (the unique address, which identifies your computer on the internet), which is automatically recognized by our web server. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use.

Our site sometimes includes information about sweepstakes or other promotions that Hill's is offering or is offering jointly with another Internet enterprise, and in some cases, we may allow you to enter electronically. If that occurs, Hill's and/or our authorized representatives will use the information you provide for the purpose of conducting the promotion (for example, to contact you if you have won) and with your consent, to offer you products and services of Hill's and our joint sweepstakes sponsors. In addition, we may also collect demographic and other data for market research, advertising and promotional purposes.

As part of the services offered to you through our site, the information you provide to us may be transferred to countries outside of the Republic of South Africa (“RSA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the RSA or one of our service providers is located in a country outside of the RSA. We also share information between our group related companies, which are located in countries worldwide, including Hill's Pet Nutrition Inc. of the United States of America. These countries may not have similar data protection laws to the RSA.

COOKIES

Like many other companies, Hill's uses "cookie" technology, where our servers deposit special codes on a visitor's computer. This information helps us determine the total number of visitors to our site on an ongoing basis and identify the type of Internet browsers (e.g., Netscape, Internet Explorer) and operating systems (e.g., Windows, Macintosh, etc.) used by our visitors. This information is used only to improve our web site and to enhance your on-line visit. Under no circumstances does Hill's use this information to identify visitors or cross-reference the information with any type of personal information that is voluntarily offered on our site.

CONSENT WITH PERSONAL DATA PROCESSING

I hereby voluntarily give my consent to the processing of my personal data in the following extent: (i) name, (ii) surname, (iii) e-mail address, (iv) videos, photos and/or images and (v) location (“Personal Data”) for the period of 5 (five) years to Hill's. as a controller of my Personal data and to other members of the Hill's group of related companies, in particular by collecting of the data, data storing, selecting and saving by usage of manual and automatic means.

The consent to the processing of my Personal Data may be revoked by me at any time upon a written notification delivered to Hill’s. I have the right to request information on processing of my Personal Data and Hill’s shall provide me with such information without undue delay.

Hill's acknowledges that it is bound by applicable law to keep personal information confidential and to protect such information, and it is committed to conducting its business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Hill's Pet Nutrition South Africa (Proprietary) Limited ("Hill's"), maintains this Internet site as a service to the Internet community. The content (images and text), placed by Hill's or any of its group related companies, including its holding company, Colgate-Palmolive Company, are copyrighted. The brand names, logos, labels and package designs ("trademarks") that appear on this site belong to Hill's and/or any of its group related companies and/or its licensors where noted. By placing these trademarks on the site, Hill's is not granting a license to use or reproduce them. Marking of trademarks denotes Hill's trademark ownership status in the Republic of South Africa or in another relevant jurisdiction as the case may be. Status and markings of trademarks may vary by country. You may download the content in this site only for your personal, non-commercial use. The content may not be otherwise copied and may not be modified.

Hill's will use reasonable efforts to include accurate and up-to-date information, but makes no warranties or representations as to its accuracy or completeness and to the fullest extent permitted by applicable law Hill's disclaims all warranties, conditions and other terms relating to this website and its contents, including any warranties, conditions and terms which may be implied and whether relating to quality, fitness for purpose, title, non-infringement or otherwise.

In no event shall Hill's be liable (whether for breach of contract, negligence or for any other reason) for any loss of profits, exemplary or special damages, loss of sales, loss of revenue, loss of any software or data, loss of use of computer equipment, software or data, loss of or waste of management or other staff time or for any indirect, consequential or special loss, however arising.

For the sake of clarity, Hill's shall not be liable for damages of any kind arising out of your inability to access a Hill's maintained site or your reliance on the information on the site.

Clicking on certain links within www.hillstransforminglives.co.za and other domains owned and operated by Hill's or other members of the Hill's group of related companies will take you into other web sites for which www.hillstransforminglives.co.za and other domains owned and operated by Hill's or other members of the Hill's group of related companies will take no responsibility.

Hill's collects information that can identify you only when it is voluntarily offered. Hill's uses this information in accordance with its privacy policy, which is described below.

Any non-personal information, communications or material you send to www.hillstransforminglives.co.za and other domains owned and operated by Hill's or other members of the Hill's group of related companies or to Hill's by Internet electronic mail are on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing and/or marketing products. Any information you send to www.hillstransforminglives .co.za and other domain owned and operated by Hill's or other members of the Hill's group of related companies must be truthful, and not violate the rights of others and be legal.

Hill's reserves the right to withdraw products referred to in www.hillstransforminglives.co.za and other domain owned and operated by Hill's or other members of the Hill's group of related companies and to change this legal statement at any time, without notice.

PRIVACY POLICY

Hill's takes care to respect the privacy of its on-line visitors. Our privacy policy is outlined below. As the technology of the Internet changes, this policy may also change. Any change will be promptly reported in these pages.

WHAT INFORMATION DO WE COLLECT? WHAT DO WE DO WITH IT?

Information that can identify an on-line visitor is collected only when voluntarily offered. Except as specifically stated herein and where an on-line visitor’s consent has been obtained for another purpose, we collect identifiable information only to respond to our visitors' questions about our Company and its products and services, to mail out Company literature, e.g., brochures, or to contact the winners of contests or promotions. We don't use your e-mail address and/or other personal information for any purpose other than responding to your request or message, save as specifically stated herein and where an on-line visitor’s consent has been obtained for another purpose. We don't use it internally, and we don't share it with anyone outside the Hill's group of related companies, other than as specifically set forth herein. There may be occasions where Hill’s will in its sole discretion, share certain pet stories provided to it from time to time on this site, from an on-line visitor (which may include the on-line user’s name, pet name and/or location). Such disclosure will not occur unless the consent of the relevant on-line visitor has been duly provided to Hill’s, in accordance with the consent and on-line testimonial release section below.

When you visit our site, we automatically log your IP address (the unique address, which identifies your computer on the internet), which is automatically recognized by our web server. We use IP addresses to help us administer the site and to collect broad demographic information for aggregate use.

Our site sometimes includes information about sweepstakes or other promotions that Hill's is offering or is offering jointly with another Internet enterprise, and in some cases, we may allow you to enter electronically. If that occurs, Hill's and/or our authorized representatives will use the information you provide for the purpose of conducting the promotion (for example, to contact you if you have won) and with your consent, to offer you products and services of Hill's and our joint sweepstakes sponsors. In addition, we may also collect demographic and other data for market research, advertising and promotional purposes.

As part of the services offered to you through our site, the information you provide to us may be transferred to countries outside of the Republic of South Africa (“RSA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the RSA or one of our service providers is located in a country outside of the RSA. We also share information between our group related companies, which are located in countries worldwide, including Hill's Pet Nutrition Inc. of the United States of America. These countries may not have similar data protection laws to the RSA.

COOKIES

Like many other companies, Hill's uses "cookie" technology, where our servers deposit special codes on a visitor's computer. This information helps us determine the total number of visitors to our site on an ongoing basis and identify the type of Internet browsers (e.g., Netscape, Internet Explorer) and operating systems (e.g., Windows, Macintosh, etc.) used by our visitors. This information is used only to improve our web site and to enhance your on-line visit. Under no circumstances does Hill's use this information to identify visitors or cross-reference the information with any type of personal information that is voluntarily offered on our site.

CONSENT WITH PERSONAL DATA PROCESSING

I hereby voluntarily give my consent to the processing of my personal data in the following extent: (i) name, (ii) surname, (iii) e-mail address, (iv) videos, photos and/or images and (v) location (“Personal Data”) for the period of 5 (five) years to Hill's. as a controller of my Personal data and to other members of the Hill's group of related companies, in particular by collecting of the data, data storing, selecting and saving by usage of manual and automatic means.

The consent to the processing of my Personal Data may be revoked by me at any time upon a written notification delivered to Hill’s. I have the right to request information on processing of my Personal Data and Hill’s shall provide me with such information without undue delay.

Hill’s acknowledges that it is bound by applicable law to keep personal information confidential and to protect such information, and it is committed to conducting its business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Hill's Pet Nutrition Itchy Pets Promotion Rules

Hill’s Pet Nutrition South Africa (Proprietary) Limited Registration number 2011/000960/07,
16 Victoria Avenue, Hout Bay
Cape Town, South Africa

PROMOTION START DATE: 00h01 SAST on 01 March 2018

PROMOTION CLOSING DATE: 23h59 SAST on 31 December 2018

PROMOTION PERIOD: The Promotion Start Date until the Promotion Closing Date, or while coupon stocks last.

COUPON VALIDITY: Date of receipt until 3 (three) months from date of issue

  1. Rules: These rules apply to applications into the Hill's Pet Nutrition Itchy Pets Promotion ("Promotion"). By applying for this Promotion, you agree, on behalf of yourself and any person with whom you may share any benefit with (ie spouse, life partner) (if applicable), to be bound by these rules. If you do not agree to these rules, you must not apply for this Promotion. The Promoter reserves the right, acting reasonably, to disqualify applicants who do not comply with these rules.
  2. Who may apply: Any person resident within South Africa or Namibia, over the age of 18 ("Pet Parent") and who purchases qualifying Hill's Prescription Diet pet food products as detailed in clause 3 below ("Criteria").

    This promotion is not open to directors, members, partners, employees, agents or consultants of the Promoter, any person who controls or is controlled by the Promoter, or any supplier of goods or services in connection with the Promotion, or their respective spouses, life partners, business partners or immediate family members.
  3. How to Apply:
    1. Participants must visit www.SaveOnHills.co.za. To qualify for the coupon, all the required online fields must be completed.
    2. Retain sms / email confirmation of coupon number and present it to your participating veterinary outlet to redeem your coupon on your next purchase.
    3. For the sake of clarity, the coupon cannot be redeemed after the expiry date, being 3 (three) months after the date of issue and can only be redeemed once.
    4. The coupon can only be redeemed under the professional advice of a practicing veterinarian.
    5. The coupon can only be redeemed from participating veterinary clinics / practices within South Africa and Namibia.
    6. All Hill's Prescription Diet pet food products are available exclusively at veterinary clinics / practices.
    7. The offer is limited to one offer per household only, from the choice below:
    Offer 1:

    Qualifying products for R200 coupon


    Qualifying products:
    • Prescription Diet Derm Defense Canine 12kg;
    • Prescription Diet d/d Duck & Rice Canine 12kg;
    • Prescription Diet d/d Salmon & Rice Canine 12kg; or
    • Prescription Diet z/d Canine 10kg.

    Offer 2:

    Qualifying products for R75 coupon


    Qualifying products:
    • Prescription Diet Derm Defense Canine 2kg;
    • Prescription Diet Derm Defense Canine 5kg;
    • Prescription Diet d/d Duck & Rice Canine 2kg;
    • Prescription Diet d/d Duck & Rice Canine 5kg;
    • Prescription Diet d/d Salmon & Rice Canine 5kg;
    • Prescription Diet z/d Canine Mini 1.5kg;
    • Prescription Diet z/d Canine Mini 6kg;
    • Prescription Diet z/d Canine 3kg;
    • Prescription Diet d/d Venison & Green Pea Feline 1.5kg; or
    • Prescription Diet z/d Feline 2kg.


    As far as the law allows, all applications are treated as being entered into the Promotion at the time of receipt by the Promoter. It is your responsibility to ensure that your application received by us on or before the closing date indicated above. Any applications which are not received timeously will not be eligible to participate, regardless of the reason for the late entry. The Promoter and its affiliates are not responsible for any applications which are not received by it, regardless of the cause for non-receipt. The Promoter and its affiliates are not responsible for any problems or technical malfunction of any telephone network, computer system, server, or provider which may have hindered entry into this Promotion.

  4. Benefit: The benefit described above will be provided by the Promoter to the applicant.

    The benefit does not include any other costs or expenses relating to the benefit or the enjoyment of the benefit not expressly specified in these rules. There is no cash or other alternative to the benefit in whole or in part. The benefit is not transferable. Misuse of the benefit constitutes fraud.

    The paragraph above has important legal consequences for you. In this paragraph:

    • various costs, losses, damages, expenses and taxes that are not included in the benefit are set out;
    • the responsibilities and liability of the Promoter are excluded or limited; and
    • the applicant takes on various responsibilities and liability.

    By entering the Promotion, you agree to these limits and exclusions from the benefits. You also agree that if you are a recipient of a benefit from the Promotion, then you will have the responsibilities and liability listed in this paragraph.


    You may not receive this benefit if it is unlawful in any way for the Promoter to supply this benefit to you. If you do receive this benefit, and it is unlawful for the Promoter to award it to you (for whatever reason), the benefit will be forfeited.

  5. Personal information: By participating in the Promotion, you consent to the collection, use, storage, disclosure and processing of your personal information by the Promoter for a reasonable period for the purposes of administering the Promotion, providing the benefits and other activities as contemplated in these rules. The types of personal information that the Promoter may collect includes information necessary for its legitimate business interests and the categories of personal information identified in relevant data protection laws in South Africa. This may include your name, identity number, e-mail, physical and postal addresses, contact information, and other information you provide when entering and participating in the Promotion.

    The Promoter may use your personal information:

    • to update the Promoter's existing records;
    • for the purpose of administering customer relations; and
    • to make information available on future promotions which the Promoter may conduct. Your personal information will also be collected, used, stored, disclosed and processed in accordance with the Promoter's Privacy Policy.
  6. Promoter’s Decision: The decision of the Promoter in all matters is final and binding on you and no correspondence will be entered into.
  7. Cancellation and amendment: The Promoter reserves the right, acting reasonably, to cancel or amend the Promotion due to events or circumstances arising beyond its control which prevent the Promoter from conducting the Promotion as intended. You are entitled to withdraw from the Promotion if you do not agree with any amendments made by the Promoter. As far as the law allows, if the Promoter cancels the Promotion or amends these rules, you will have no claim against the Promoter.

    The paragraph above is important. It:

    • limits or excludes the Promoter's legal responsibilities and liability if there is any cancellation or change of the Promotion or these rules; and
    • limits or excludes any rights or remedies entrants may have against the Promoter.

    The Promoter will not be responsible to any entrant if they suffer loss or damages because of any change or because of the cancellation of the Promotion.

  8. Participant's warranties: You represent and warrant that the information provided is true and accurate.
  9. No warranties and exclusion of liability: As far as the law allows, and subject to 12:
    • all warranties and representations in relation to the benefits not set out in these rules (whether express, implied or tacit) are hereby excluded;
    • the Promoter, its associated companies, and their respective directors, officers, employees and agents will not be liable for any loss or damage, whether direct, indirect, consequential or otherwise, arising from any cause which may be suffered as a result of entering the Promotion, the provision or use of the benefit, or any act or omission of any other person.

    This 9 does not purport to limit or exempt the Promoter for any loss directly or indirectly attributable to its gross negligence or that of any person acting for or controlled by it.

    The paragraph above has important consequences for you. In this paragraph:

    • the legal responsibilities and liability of the Promoter and other persons are excluded or limited;
    • the rights you have against the Promoter are limited or excluded; and
    • you take on the responsibility and liability for certain losses or damages or events that might happen.

    You enter into this Promotion and accept and enjoy the benefits knowing and accepting that these things can go wrong and that there are risks.

  10. Law and jurisdiction: These rules shall be governed by the laws of South Africa. The participant consents to the non-exclusive jurisdiction of the High Court (Gauteng Local Division, Johannesburg) in respect of all matters arising out of or in connection with the Promotion or these rules.
  11. Severability: If any provision of these rules is found to be invalid or unenforceable by any court of competent jurisdiction, then that provision shall be severed from these rules and shall not affect the validity or enforceability of any remaining provisions.
  12. Consumer Protection Act: It is not intended that any provision of these rules contravenes any provision of the Consumer Protection Act, 68 of 2008, and therefore all provisions of these rules must be treated as being qualified, if necessary, to ensure that the provisions of the Consumer Protection Act are complied with.
  13. Availability of these rules: A copy of these rules may be obtained by contacting the Promoter at infoZA@hillspet.com. These rules are also available on the Website, being www.HilllsNiceList.co.za

Animal Welfare Statement

Hill's employees around the world agree to abide by the Hill’s Animal Welfare Policy.

We believe quality care for pets includes optimal nutrition, veterinary healthcare, daily exercise and an enriching environment with lots of love. All pets at Hill's Pet Nutrition live in such an environment. We only use compassionate, non-invasive methods necessary to develop nutritional technology so dogs and cats around the world live long, healthy lives. Our breakthroughs in pet nutrition are unmatched in the pet food industry and we've built our business and reputation on always practicing the highest ethical standards.

Every day we prove that quality scientific technology and compassionate animal care go hand-in-hand for the improvement of pets' healthy lives. This is why Hill's only supports and exercises the responsible, caring and humane treatment of dogs and cats. All studies conducted or supported by Hill's - whether at the Hill's Pet Nutrition Center or externally in consumers' homes, veterinary schools or elsewhere - must comply with the following stringent Hill's policies to ensure exceptional animal care: